“At Nando’s we’ve cross functional product teams focused on specific areas of the business. Lucy’s role was in our digital menu team, an incredibly important part of our platform, as the sole designer within the team.

Within our customer experience, the menu and product detail pages hold high value and pressure not only on conversion, but brand credibility with our food products. There’s a healthy tension between driving sales and providing customers with the level of control they look for in the UX.

Lucy showed up like a dream, for the customer experience, team and ability to work with stakeholders. Full of ideas, passion, drive and flexibility, able to find the balance between driving key business objectives and listening to the voice of the customer.

As the sole designer she worked effortlessly with the product manager, end to end, speaking to customers through quant research, to formulating AB tests and quant analysis, ideation and delivery. Showing personal qualities of insight, awareness and thoughtfulness of design.

She’s a much loved and respected by of our team. We still consider her as one of us and gladly welcome her back to rock her magic.”

Neil Macleod, Head of UX

Lucy is an outstanding designer who worked with Bright Little Labs from 2018 to 2021. Lucy worked across all aspects of the business - from product (including print, digital games and interactive experiences), e-commerce, marketing and commercial work on our pitch decks. Her talent, initiative and eye for detail is exceptional. As well as hiring and managing other designers, Lucy was an integral part of our product team and leadership, always going above and beyond to get things done and helping colleagues out whenever they needed. Lucy developed our brands from the ground up, brought our products to life, and is a pleasure to work with. I could not recommend her more highly.

Sophie Deen, Founder

We've used Lucy for multiple projects now and her design work is epic! She consistently delivers on time and to budget whilst maintaining such a high standard of work. Clients LOVE what Lucy produces and she's a joy to work with.

Mark Bennet, Design Team Lead